Welcome to Geen Shop’s FAQ page! We’re here to help you navigate your gardening journey with ease. Below, you’ll find answers to common questions about our plants, delivery, and services. If you can’t find what you’re looking for, please reach out to our friendly team at [email protected].

Our Products

What types of plants do you specialize in?
We specialize in a diverse range of plants that promote a greener lifestyle, including Air Purifying House Plants, fruit trees like Apple and Avocado Trees, ornamental shrubs like Azalea and Boxwood, and vibrant flowering plants like Bougainvillea and Cherry Blossom Trees. Our collection is curated to bring beauty and tranquility to any space.
Are your plants suitable for indoor and outdoor use?
Yes! We offer plants for various environments. Our Air Purifying House Plants are perfect for indoors, while trees and shrubs like Arborvitae and Berry Bushes thrive outdoors. Each product listing includes details on ideal placement and care to help you choose the right plant for your needs.
How do I care for my plants upon arrival?
Every plant comes with care instructions to ensure a smooth transition to your home. Generally, we recommend acclimating them gradually to their new environment, providing adequate water and light based on the plant type, and avoiding immediate repotting to reduce stress.

Shipping & Delivery

Where do you ship to?
We ship globally to bring joy to plant enthusiasts everywhere! However, due to logistical constraints, we currently cannot deliver to Asia and a few remote regions. If you’re unsure about your location, contact us at [email protected] for clarification.
What shipping options do you offer?
We provide two convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after shipment. Perfect for budget-conscious gardeners!
How are plants packaged for delivery?
We use eco-friendly, robust packaging designed to insulate and protect plants during transit. Our methods minimize shock and maintain moisture levels, ensuring your plants arrive healthy and vibrant, ready to thrive in their new home.
Can I track my order?
Absolutely! Once your order ships, we provide tracking information via email so you can monitor its journey every step of the way. Our carriers (DHL, FedEx, or EMS) offer reliable tracking services for your peace of mind.

Returns & Guarantee

What is your return policy?
We stand by the quality of our plants. If you’re not satisfied, you can return your order within 15 days of receipt. Please contact us promptly at [email protected], and we’ll guide you through the hassle-free process to ensure a smooth resolution.
What if my plant arrives damaged?
We take great care in packaging, but if your plant arrives damaged, please contact us immediately. We’ll work with you to replace it or provide a refund, ensuring your complete satisfaction.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders, save preferences, and join our community of plant lovers for exclusive tips and offers.

General Inquiries

How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions. Our team is dedicated to providing timely and friendly support to enhance your gardening experience.
What is your mission?
At Geen Shop, our mission is “Your Home, Just Greener.” We’re committed to helping you create a tranquil, green sanctuary with high-quality plants and reliable service, whether you’re a seasoned gardener or just starting out.

Thank you for choosing Geen Shop! We’re thrilled to be part of your journey toward a greener, more peaceful lifestyle. Happy planting!