Term and Conditions

1. Introduction

Welcome to Geen Shop! These Terms and Conditions govern your use of our website (www.buyfruittrees.com) and your purchases from our online store. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

At Geen Shop, we’re passionate about helping you cultivate your own slice of paradise with our selection of quality plants and trees. These terms are designed to create a transparent, fair, and enjoyable shopping experience for all our customers.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

2.2 Permitted Use

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of any other person or entity
• Restrict or inhibit anyone else’s use of the website
• Attempt to gain unauthorized access to our systems
• Introduce viruses or other malicious code to our website

2.3 Plant Care Responsibilities

As a customer of living plants, you understand and agree that:

• Plants are perishable goods requiring proper care upon arrival
• You are responsible for providing appropriate growing conditions (light, water, temperature)
• Geen Shop is not responsible for plant health decline due to improper care after delivery
• Seasonal plants have specific planting windows that affect their viability

3. Products and Services Description

3.1 Product Information

We take great care to accurately describe our plants through:

• Detailed product descriptions and photographs
• Growing requirements and specifications
• Seasonal availability information
• Size and maturity estimates

However, please note that:

• Natural variations in plants may occur
• Colors may vary slightly due to monitor settings
• Actual plant size may differ slightly from descriptions
• Seasonal changes may affect plant appearance

3.2 Product Availability

All orders are subject to product availability. While we strive to maintain adequate stock:

• We may limit quantities available for purchase
• Items in your cart are not reserved until order completion
• We reserve the right to discontinue products without notice
• If a product becomes unavailable after ordering, we will notify you promptly

3.3 Pricing Information

We endeavor to ensure all pricing information is accurate. However:

• Prices are subject to change without notice
• Errors in pricing may occasionally occur
• If we discover an error in pricing, we will contact you before processing your order
• All prices are in US Dollars (USD)

4. Order and Payment Terms

4.1 Order Process

The ordering process consists of the following steps:

• Product selection and addition to cart
• Review of cart contents and accuracy
• Provision of shipping and payment information
• Order confirmation screen
• Order confirmation email (this is not a receipt, but acknowledgment of order received)

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

4.3 Order Acceptance

Your order represents an offer to purchase products from Geen Shop. We reserve the right to:

• Accept or decline your order for any reason
• Limit or cancel quantities purchased per person, household, or order
• Require additional verification before accepting an order

Order acceptance occurs when we send the shipping confirmation email.

4.4 Sales Tax

Applicable sales tax will be added to your order total where required by law.

5. Shipping Policy

5.1 Shipping Areas

We ship globally with the following exceptions:

• We do not ship to Asia
• We do not ship to remote regions where delivery is not feasible
• Some plant varieties may have additional shipping restrictions due to agricultural regulations

5.2 Processing Time

All orders require 1-2 business days for processing, during which our specialists:

• Hand-select your plants
• Carefully package them for shipment
• Prepare shipping documentation

5.3 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
• Free Shipping: 15-25 business days via EMS for orders over $50

Please note that delivery timeframes are estimates and begin from the date of shipment, not the date of purchase. Delivery times may be affected by factors beyond our control, including customs clearance procedures and weather conditions.

5.4 Shipment Tracking

Once your order ships, we will provide a tracking number via email. You can use this to monitor your shipment’s progress.

5.5 Receipt of Order

Please inspect your plants immediately upon arrival. If there are any signs of damage or issues, contact us within 15 days of receipt.

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges within 15 days of your receipt of the order.

6.2 Return Process

To initiate a return or exchange:

1. Contact our customer care team at [email protected] within 15 days of receipt
2. Include your order number and clear photos of the plant(s)
3. Our specialists will review your request and provide instructions within 2 business days
4. Once approved, carefully repackage the plant using original packaging if possible
5. Write your order number on the return label
6. Upon receipt and inspection, we will process your refund or exchange

6.3 Refund Information

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return resulted from our error.

6.4 Non-Returnable Items

To ensure plant health and safety, we cannot accept returns for:

• Perishable items that have been planted or show decline due to environmental factors
• Seasonal plants past their viable planting window
• Custom or special order items
• Plants damaged due to improper care or handling after delivery

This policy particularly applies to fruit trees, berry bushes, and other living plants that require specific care once unpacked.

7. Intellectual Property

7.1 Website Content

All content on this website, including but not limited to:

• Text
• Graphics
• Logos
• Images
• Product descriptions

is the property of Geen Shop or our content suppliers and protected by international copyright laws.

7.2 Use of Content

You may not:

• Republish material from this website without permission
• Sell or rent material from this website
• Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes
• Redistribute content from Geen Shop (except content specifically made for redistribution)

7.3 Trademarks

“Geen Shop” and our logo are trademarks of our company. You may not use these trademarks without our prior written permission.

8. Limitation of Liability

8.1 General Limitation

To the fullest extent permitted by law, Geen Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any conduct or content of any third party on the service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service

8.2 Maximum Liability

In no event shall Geen Shop’s total liability to you for all claims related to our services exceed the amount you paid us in the six months preceding the event giving rise to the liability.

8.3 Plant Performance

Geen Shop makes no guarantees regarding:

• Plant survival rates after delivery
• Fruit production quantities or quality
• Growth rates or ultimate size of plants
• Performance in specific microclimates or growing conditions

While we provide detailed care instructions, ultimate plant success depends on local conditions and care practices.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and disclose your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will post changes on this page with a revised “last updated” date. Your continued use of our website after any changes constitutes acceptance of those changes.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, United States. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Nashville, Tennessee.

12. Contact Information

Thank you for taking the time to review our Terms and Conditions. We appreciate your trust in Geen Shop and look forward to helping you create the garden of your dreams!

The Geen Shop Team